It took nearly a year and a half for a paper towel dispenser to be replaced in my office.
Because it was too expensive? Not likely – I’d guess under $100.
Because it was too complex and needed that amount of time? Nope – that type of task should conservatively take about 4 hours of actual work to complete.
Complex tasks need that amount of time to be completed.
Simple tasks – like this dispenser – are sidelined to focus on the complex, “more meaningful” tasks. Simple tasks could (and should) just be handled when they are identified, but they are delayed by complex project management processes.
Simple tasks are bogged down by process.
But without process, complex tasks inevitably fail.
What’s the solution?
